I haven't read the paper, yet. I have make a PDF copy for safe keeping though. Way back when I was part of implementing KM at a former employer. Overall the process was so difficult to succeed that the words “knowledge management” would pretty much kill any project brough up for time or funding.
About Tris Hussey
I'm a freelance writer and content marketer specializing in technology and SaaS companies and startups. I was Canada’s first professional blogger and have written four books on social media and blogging including Create Your Own Blog (1st and 2nd editions), Using WordPress, WordPress Essentials (video lessons), and the WordPress Absolute Beginners Guide.
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