It’s up to us to figure this stuff out first I read a lot of Signal v. Noise. Even if I don’t use Basecamp at work, I connect with what Jason Fried and DHH say in their posts. Jason gave a great response to a great question about hiring people and letting them do their own…
IT needs to support innovation and finding better ways to do things, not defend the status quo Let’s get this out of the way first. I’ve been on both sides of the IT desk. I might sit in marketing at the moment, but I am, and always will be, a techie. So when I talk about…
I wasn’t always just doing marketing, I usually fixed computers too Photo by Igor Ovsyannykov on Unsplash Speaking as a one of those unofficial IT guys, let me tell you it’s a welcome relief not to be on the hook for all the IT stuff at work. Yep, these are confessions of the Office IT Guy…
There is a lot more going on than just the words on the page It looks so simple doesn’t it? The words on the page. The post that caught your eye. The writing is smart, concise, and brilliant. Too bad that person is just a writer, there isn’t any real marketing behind that piece. That’s…
Come Hell or high water my job is to get it done I wrote this post in July, 2014 while I was Director of Customer Success (and Marketing and Social Media) at Nugg (now TeamFit). Funny thing about doing marketing in a startup. Beyond the distinct lack of enough hours in the day or always having…
Can communication thrive when some people can just sit and talk? Photo by Bill Selak. I wrote this post about a year and a half ago. I’m not sure if my premise of mixed teams (remote and together) is correct, but I’d like to put this post out there again for discussion. Can a team with…
Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professional experiences I’ve had in my life. I went into the job thinking I knew a thing or two about building products and customer success and left realizing…
A few failed projects makes a better team You’re looking at a few possible new team members to augment your team. Who would you rather have on your team, someone who always had successful projects or someone who had a few less successful (or even failed) projects? A lot of people would choose someone with the…
If users don’t know about it, they won’t use it This summer a strategy class at the University of British Columbia (UBC) used Nugg to share discussions about strategy and to manage project teams. The instructor tied using Nugg class participation to grades, so there was a lot of use. We got some feedback from the…
Although some say that IM spam (spim) is becoming a problem, I haven't seen it and Dina Mehta makes good points at why the IM model, for example Skype, works. The default setting is to require permission to contact you and you can deny permission at anytime. Sure, this would make e-mail a little more…
