Come Hell or high water my job is to get it done I wrote this post in July, 2014 while I was Director of Customer Success (and Marketing and Social Media) at Nugg (now TeamFit). Funny thing about doing marketing in a startup. Beyond the distinct lack of enough hours in the day or always having…
Can communication thrive when some people can just sit and talk? Photo by Bill Selak. I wrote this post about a year and a half ago. I’m not sure if my premise of mixed teams (remote and together) is correct, but I’d like to put this post out there again for discussion. Can a team with…
Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professional experiences I’ve had in my life. I went into the job thinking I knew a thing or two about building products and customer success and left realizing…
A few failed projects makes a better team You’re looking at a few possible new team members to augment your team. Who would you rather have on your team, someone who always had successful projects or someone who had a few less successful (or even failed) projects? A lot of people would choose someone with the…
If users don’t know about it, they won’t use it This summer a strategy class at the University of British Columbia (UBC) used Nugg to share discussions about strategy and to manage project teams. The instructor tied using Nugg class participation to grades, so there was a lot of use. We got some feedback from the…
Although some say that IM spam (spim) is becoming a problem, I haven't seen it and Dina Mehta makes good points at why the IM model, for example Skype, works. The default setting is to require permission to contact you and you can deny permission at anytime. Sure, this would make e-mail a little more…
This article was picked up by both Rick Bruner and Debbie Weil (who's picture is in the article). The article goes over the standard stories and stats. There is an interesting point, though, that I don't think is on the mark: Consumers are unlikely to abandon established newspapers, magazines and TV news programs for bloggers…
This is one of the first manifestos from ChangeThis and it isn't deep, it isn't even revolutionary. What it is are some basic rules of e-mail that I think are just good to be reminded of. Granted, it's not so bad as when the Internet population exploded and everyone, their brother, and grandmother got online…
I have yet to read the article cited, but I certainly support the sentiment. Too often IT department choose what is convenient, instead of really looking for what meats the real needs of users. Often, I've found, the “pilot” stage is really just “pre-implementation testing”. If it were me, I would have several small pilot…
Rick Bruner is soliciting reviewers of different blogging platforms, including Blogware. He's offering $25 USD for submitting a review. I'm tempted to put my name into the hat for the Blogware review (Rick, if you're reading, my e-mail will be coming soon if I decide to apply). I think this a great idea, especially from…