A Year of Customer Success

Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professional experiences I’ve had in my life. I went into the job thinking I knew a thing or two about building products and customer success and left realizing […]

Auctioning off a hand-knit Jayne Cobb-style hat for charity

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Okay Firefly fans, ever wanted your very own hand knit Jayne Cobb-style hat of you’re very own (if you don’t know what I’m talking about this Google search will do), now’s your chance. As a bonus, the money you spend for this hat will go to charity. All of it. Every penny. I’ve wanted a […]

Opera Ninja Returns!


Yes the stealthy tweeter is back and live tweeting the dress rehearsals of Vancouver Opera. Opera Ninja was last seen during La Traviata, but since then…silence. I mean there’s stealthy and then there is…absence. Fear not opera fans, I will again be donning the mask of the Opera Ninja for this opera season! First up: […]

Watch, Contribute, and Create a Story About Vancouver


I get to participate in some pretty darn interesting things. I’ve blogged about the opening night of an opera. I’ve live tweeted operas. I’ve covered events of all kinds, but nothing like what I’m doing tonight. Tonight I’ll be watching, tweeting, and contributing to an original story about Vancouver being written live and on stage. […]

Sharing WordPress Tips and Tricks Through Postach.io and Evernote


I’m doing a lot of research for my next book WordPress Absolute Beginner’s Guide . Not that I don’t do a lot of research for my books, but this time I’m saving articles, posts, infographics, and other data in Evernote. I thought about sharing a lot of the interesting tidbits I find here, then I […]