A Year of Customer Success

Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professional experiences I’ve had in my life. I went into the job thinking I knew a thing or two about building products and customer success and left realizing […]

No there is too much. Let me sum up


Lots been going on, here are the highlights It’s a writer and blogger’s curse I think. When you’re busy with lots of great projects, your own blog gets short shrift. It’s okay, really, but since I have a new book coming out (more in a moment), I thought it might be a good idea to […]

Auctioning off a hand-knit Jayne Cobb-style hat for charity

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Okay Firefly fans, ever wanted your very own hand knit Jayne Cobb-style hat of you’re very own (if you don’t know what I’m talking about this Google search will do), now’s your chance. As a bonus, the money you spend for this hat will go to charity. All of it. Every penny. I’ve wanted a […]

Join me for my DIY WordPress Class November 2nd

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Next Saturday (November 2nd) I’m teaching my Building, Managing, and Maintaining a WordPress.org-base website class at UBC Robson square. This is a hands on class where all you need to know is how to use WordPress in general (DIY or WordPress.com) to be able to follow along. This is course is designed for people have […]

Ditching FeedBurner: Update your feed settings


I feel like this is stripping away the last vestiges of “Web 2.0” from this site, but I decided (while writing about RSS for WordPress Absolute Beginner’s Guide) that it’s time that I just cut the cord and get away from FeedBurner. It was awesome while RSS was in its heyday, but now…I don’t need […]